Refund policy

At Karrie Sue Designs, we strive to provide our customers with high-quality products and excellent service. We understand that sometimes returns may be necessary, and we want to ensure a smooth and fair return process for our valued customers. Please take a moment to review our return policy before making a purchase.

General Returns

  1. 30-Day Return Period: You may return non-personalized items within 30 days from the date of delivery for a full refund or exchange.

  2. No Restocking Fee: We do not charge any restocking fees for returns.

  3. Buyer Pays Return Shipping: Please note that the buyer is responsible for the cost of return shipping.

Returns of Personalized Items

  1. Personalized Items Are Non-Returnable: We take great care in creating personalized items tailored to your specific preferences. Due to the unique nature of these items, we cannot accept returns unless the item is defective.

  2. Defective Personalized Items: In the rare event that you receive a defective personalized item, please contact our customer support team within 30 days from the date of delivery. We will work with you to resolve the issue promptly. Defects may include errors in personalization or damage to the product.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at kim@karriesue.com to request a Return Authorization (RA) number.

  2. Clearly write the RA number on the outside of the package you are returning.

  3. Pack the item securely in its original packaging (if available) and include all accessories, tags, and documentation.

  4. Ship the item to the address provided by our customer support team. Please note that the buyer is responsible for the return shipping costs.

  5. Once we receive the returned item and inspect it, we will process your refund or exchange accordingly.

Refund Processing

For eligible returns, we will process your refund within 15 business days from the date we receive the returned item. Refunds will be issued to the original payment method used for the purchase.

Please note that the processing time for refunds may vary depending on your financial institution.

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

last updated 10.7.23